FAQ
Do we dock tails and remove dew claws?
Our focus, as we breed our dogs, is to produce a puppy for families to enjoy and therapy/service work. An excellent, mild-mannered temperament and a healthy, proportionate and beautiful dog. Since show homes are not our goal, and because we strongly believe that a puppies early experiences contribute to shaping a dog’s perspective on it’s surroundings and it’s people, we do not dock tails. We want as many positive experiences in a puppy’s early life as possible. This way, when you take your puppy home the groundwork for a great relationship has already been laid. We also think poodles are beautiful, elegant and athletic dogs with their natural tails. We LOVE them. We are excited to see the breed standard for poodles has started to change in many countries (37 countries have restrictions or have banned tail docking altogether) We understand that, in the USA, to compete in the confirmation area of the showing world Standard poodles needs to comply with the tail docked standards. And we personally know many excellent breeders that provide standard poodles with a focus on show confirmation. We’d are happy to refer you if that is your goal.
REHOMING:
We understand that when you purchase a puppy, that puppy is now your pet, companion and part of your family.. If something unforeseen happens and one of our families is no longer able to care for or keep their pet, we will take the puppy back at any age and either keep the puppy or re-home the puppy to a vetted family. We are also happy to work with you to help find the puppy a new family (oftentimes a family member or close friend would make an excellent home). Oftentimes, life doesn’t go as we plan and we at TAW want to be there to support both our families and the puppies that are purchased from us. Please don’t hesitate to ask if you need help in this area.
WAITING LIST:
To be added to our waiting list you must first get in touch with Ashley by phone or email or you can fill out our application and email it to us at tawpuppies@gmail.com. Once we’ve found out what your family is like and what you’re looking for we’ll ask you to put a $200.00 non-refundable deposit down. This amount goes towards your final purchase price. Our waitlist goes in numerical order (1,2,3, etc.). Whenever a litter is born we reach out to everyone on our waitlist and ask if it is a good time to choose a puppy. Your spot on our waitlist Does not expire. We appreciate you making a commitment to our program and we want the timing of getting a puppy to fit well into your plans. Each family is able to choose a puppy or pass on their turn. As families choose puppies and go off of the waitlist, families at the bottom move up toward the top. Our waitlist often looks long (and it changes often) but, so far, we’ve been able to match a puppy with every family that wanted to choose every time we’ve had puppies. It is never too early to get on our list! The sooner you do the better chance you have of getting the puppy you want. We place many puppies with families that were never on our waitlist but we work hard at the experience that we can provide our waitlist families and they are our top priority.
HOW PUPPIES ARE CHOSEN?
Being on our waiting list puts you in line to receive a puppy from Two Acre Wood. Once available puppies are 3-4 weeks old, we ask our waitlist families if you are interested in choosing a puppy from the puppies available. We start at the beginning of our waiting list and work our way down. We schedule a puppy pick out day between six and seven weeks of age. Puppy picking is done on a specific day and is either in person, remotely through Facetime, Skype, or on our website (with descriptions and pictures or each puppy). Puppies go home at 8 weeks of age. We do offer shipping with our flight nanny.
If the preferred sex, color, etc. is NOT available; you are welcome to wait until additional puppies become available. You will not loose your spot on our waitlist until you find that special puppy to call your own.
HOW DOES SHIPPING WORK?
We currently offer shipping from our airport to yours with our flight nanny. A flight nanny meets us at the airport to pick up your puppy. We personally hand him/her the puppy, travel documents, food and water. He/she then flies, with your puppy in their possession, to your airport where he/she hands you your puppy. Payment is collected from you at the airport when the puppy transfer is complete. Depending on the airports and schedules cost can range from $350-500. We include the vet examination paperwork, food and travel accessories. We have found flying with a flight nanny to be the least traumatic. In general, the puppy spends a small amount of time traveling and is safe and sound in the flight nanny’s care the entire time.
VISITOR POLICY
Our priority when raising TAW puppies is their health and safety. Newborn puppies are just the cutest things but they are born without much immunity to many viruses and bacterial infections (ex: parvovirus, distemper, streptococcus, adenovirus, etc.) that can easily wipe out an entire litter. Puppies get their immunity from mom through, her milk, and are given age appropriate vaccines as they grow up. Our puppies are raised in our home and our family is extremely careful to never wear shoes and always sanitize our hands before handling the puppies.
Here are a few more of our reasons for not allowing visitor:
-Stressed out Moms create stressed out puppies. A new mother is emotionally charged and in hyper-protective mode. When a stranger comes to visit, Mom(s) becomes stressed causing her body to create cortisol, which goes into the milk. The puppies consume this cortisol-rich milk and become stressed themselves.
We want our mama dogs to be relaxed, calm and surrounded by the people they’ve known and not worried about their puppies because they don’t recognize the visitor. Panicked Moms can hurt puppies. When a stranger comes to visit a mother dog’s state of mind changes rapidly. She feels threatened and moves quickly to assess the threat. Many Moms have unintentionally stepped on or crushed a puppy in their urgency to get out of the whelping box to assess the threat.
-We don’t consider these our puppies. Our puppies are spoken for and have families that have been planning for and waiting as the puppies are born and grow up. We are their caretakers for the first critical weeks of their lives. We do everything I can to protect the puppies and give them a great start in life. If one of the puppies was yours, we hope that you that for your puppy.
-We have a normal family life. We have family activities, responsibilities and commitments. Having visitors continually coming and going to and from our home interferes with our ability to live as a normal family. Especially at the stage of life that we’re in.
-Time spent with visitors is time not spent with our puppies and dogs. Raising puppies and dogs is a full time job. Especially when we have litters being raised, every minute I spend with visitors is time not spent working with and caring for your puppy or spending time with our dogs. Which is what we’re passionate about.
-Please do reach out to us if someone in your families has allergies and you are trying to find a dog that works with your family or if you would like to schedule a time to visit our adult dogs.
On that note, I will add that we do offer Skype or Facetime calls by appointment. We understand that fake websites and scams exist and we want you to be reassured that we are who we say we are. We also offer references to previous families and are happy to have a conversation over the phone with you.
THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
AxiomThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AxiomThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.